10 years of IT experience with 5 years in Service Delivery / Production Support Strong experience managing custom-built applications (Java, .NET, APIs, cloud-based systems, etc.). Solid understanding of ITIL framework (Incident, Problem, Change) Ability to manage high-pressure production environments Drive automation for monitoring, deployment, and incident resolution Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary. Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery. Developing a deep understanding of projects to gain insights into the scope of service delivery. Taking accountability for service delivery performance, meeting customer expectations, and driving future demand. Analyzing third-party as well as internal processes, and creating strategies for service delivery optimization.
📌 Service Delivery Manager (México)
🏢 Capgemini
📍 México
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