We’re Hiring: Bilingual Customer Service Representative (Healthcare) Location: Remote – Mexico ⏰ Schedule: Monday to Friday (Fixed shift – 40 hours/week) Permanent Position About the Role Are you passionate about helping people and fluent in both English and Spanish? Join a dynamic healthcare organization as a Bilingual Customer Service Representative and be the voice that supports patients with their billing, insurance, and payment concerns. You’ll use multiple systems and tools to deliver top-tier service to callers in a fast-paced, high-volume environment. This isn’t a sales role—it’s all about compassion, problem-solving, and clarity in communication. What You’ll Do Handle incoming calls related to medical billing, insurance, EOBs, and payment plans Explain billing details, coverage terms, and processes in a clear, professional manner Use multiple internal systems to investigate and resolve issues Collaborate with other departments to address denials, missing payments,
or attorney requests Ensure all documentation is accurate and thorough ✨ Take on special projects and tasks as needed ✅ Who We’re Looking For Education & Experience High school diploma or GED required (Bachelor’s degree a plus) Minimum 2 years of customer service experience in a high-volume setting Call center experience is mandatory Healthcare experience is mandatory Tools & Technical Skills Comfortable using spreadsheets, databases, and word processing tools Knowledge of insurance plans, EOBs, ICD-10 and CPT codes is a strong plus Ability to learn and navigate internal systems quickly Language & Soft Skills Native-level English proficiency and fluent Spanish (both spoken and written) Excellent written and verbal communication skills Great attention to detail and organizational ability Strong time management and problem-solving skills Ability to handle sensitive information with professionalism Salary: Payroll: 16,000 MXN gross/month Direct Contractor: 20,000 MXN net/month Join Us If you’re ready