Client Relations Coordinator
Symphonic is a fully independent music distribution and marketing company based in Tampa, Florida, with a general team supporting independent artists and labels worldwide.

We’re passionate about music, but even more passionate about the people behind it. We’re looking for curious, driven, and collaborative individuals who want to build, learn, and grow with us. We believe diverse perspectives make better teams, better products, and better outcomes, and we’re committed to creating a workplace where everyone belongs.

Sounds like you? Let's talk.

In a Nutshell //
The Client Relations Coordinator for Symphonic is the liaison between Symphonic customers, partners, and other departments within the organization. The role consists of assisting clients and Symphonic internal departments with common support issues, technical support, errors regarding releases, accounting-related questions, phone support, and other queries that arise from day-to-day interactions.
Compensation //
$19,538 monthly gross

What you will do //




Engage in day-to-day discussions for both Spanish and English requests, including managing difficult or emotional customer situations, responding promptly to customer needs, soliciting customer feedback to improve service, responding to service requests, and consistently meeting commitments.
Thoroughly understand every service offering of Symphonic Distribution for improved support performance.
Suggest solutions to clients - show and enable clients to learn the system properly.
Assist with one-off requests or tasks as assigned by the management of the Client Relations department.
As needed, and with the support of Technology, reach out to clients to request redeliveries of audio and releases on an as-needed basis.
Develop a full understanding of Style Guides for iTunes / Apple Music and Spotify for content review and best practices.
Educate clients on the Apple and Spotify style guide and its contents.
Help Maintain Symphonic’s p

📌 Client Relations Coordinator (Ciudad de México)
🏢 Symphonic Distribution
📍 Ciudad de México