Mission

In Auriga the Technical Support Engineer will be responsible for providing technical support, troubleshooting issues, and analyzing problems, find best technical solution. He/She will also need to provide exceptional customer support and service having a key role in customer management

Responsibilities and Tasks:
- Reporting any production related issue to internal colleague with specific and structured documentation;
- Installation and deployments of new releases/fixes;
- Manage customer’s issues;
- Assist customers and ensure that support is provided in a timely, efficient, and effective manner.

Relationship:
- Product Factory and department leads;
- Suppliers;
- Customers.

Skills
- Hard Skills:_
- Strong knowledge of the ATM industry




- Well-developed knowledge of the technology used in the industry by Auriga and its competitors.
- Soft skill:_
- Analytical Skills;
- Customer Support and Customer Service skills;
- Strong problem-solving abilities;
- Excellent communication and interpersonal skills;
- Ability to work well under pressure.

Required:
- Bachelor's degree in Computer Science, Information Technology, or a related field;
- Strong experience in software development.

Sueldo: $3,330.00 - $3,800.00 al mes

Beneficios:
- Opción a contrato fijo
- Seguro de gastos médicos mayores
- Vacaciones adicionales o permisos con goce de sueldo
- Vales de despensa

Lugar de trabajo: Empleo presencial

📌 Support Engineer (Santiago de Querétaro)
🏢 Auriga
📍 Santiago de Querétaro