_Ready to shape the future of work?_
- At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help general enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. _
- If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. _

In this role you dedicated CSR for Insurance is committed to delivering top-notch service with a focus on providing exceptional care and support to policyholders, ensuring their needs are met and their experience is of the highest quality.

Responsibilities
- Take customer service phone calls, Inbound voice channel and Outbound voice channel (mínimally as required due to returned calls, drop calls, communication-related errors,



and internal requests).
- Perform all tasks and responsibilities as per process guidelines and procedure
- Ability to multitask and navigate in various programs.
- Professional skills on the phone.
- Ability to foresee problems & communicate with management.
- Perform on metrics and targets - AHT, CSAT, QA and SL etc.
- Positive attitude towards process changes.
- Manage time effectively and be a team player with others.
- Comprehension of customer ask and attempt to first time resolution
- Abide to all code of conduct and policies

Qualifications we seek in you

Minimum Qualifications
- High School degree diploma
- Advanced oral & written communication skills, good Reading Comprehension
- English Language
- Full shift availability
- Demonstrate ability to provide excellent communication/customer service skills through excellent product, features/benefit and procedural knowledge
- Effectively

📌 Customer Service Representative (Zapopan)
🏢 Genpact
📍 Zapopan