Objective:
The Residence Manager serves as the primary liaison between owners, residents, and the various operational departments of SHA, fostering an exclusive, efficient, and detail-oriented experience while ensuring the proper operation of residences in accordance with the brand’s luxury, wellness, and quality standards.

Additionally, this role is responsible for leading the assigned team, coordinating personalized services, and ensuring that every interaction reflects the hospitality philosophy and holistic wellness approach of SHA Mexico.

What will your main responsibilities be?
- Responsible for the efficient management and operation of residential properties, ensuring owner satisfaction, property maintenance, and financial performance.
- Serve as the primary point of contact for owners and residents, ensuring close, professional, and efficient communication.
- Manage special requests, incidents, and requirements from residents and guests, ensuring timely and satisfactory resolution.
- Oversee the physical, functional, and aesthetic condition of residences,



ensuring high standards of maintenance and presentation.
- Facilitate and follow up on leasing processes, renewals, and contract terminations, ensuring efficient management aligned with established policies and standards.
- Conduct property visits with contractors and vendors, ensure access is properly logged, and always accompany external personnel to guarantee security and compliance.
- Review owners’ monthly statements, ensuring accuracy, correcting discrepancies, and validating utilities in accordance with visits and consumption records.
- Maintain complete and up-to-date documentation related to the residences under management, including insurance policies, contracts, and other relevant records.
- Coordinate and oversee residential services, including housekeeping, maintenance, concierge, and personalized guest assistance.
- Lead, develop, and supervise the residential team, fostering a culture of ex

📌 Residences Manager (Isla Mujeres)
🏢 SHA CLINIC MEXICO
📍 Isla Mujeres