Your Team Responsibilities:
We are currently seeking an experienced Analytics Client Service Specialist to join our Client Coverage organization in Mexico City/Monterrey.

Your Key Responsibilities:
- Answer detailed client inquiries about MSCI products and methodology, with emphasis on complex L2 questions requiring quantitative and methodological expertise across Barra's multi-asset class risk framework.
- Participate in developing client relationships through proactive follow up on issues raised by clients.
- Analyze market performance and data for our clients on a reactive and a pro-active basis.
- Maintain relationships by ensuring relevant product and model information is shared with clients.
- Provide client feedback to the Coverage, Product Management, Research and Data groups.
- Keep up with current events and trends in the marketplace.
- Own end-to-end case management from intake to resolution, ensuring adherence to SLA targets, escalation protocols, and client communication standards.
- Mentor and develop junior team members (Analysts and Associates)



through regular coaching, knowledge transfer, and structured feedback.
- Contribute to the team knowledge base by creating and updating articles, leading formal knowledge-sharing sessions, and promoting client self-service adoption.
- Accountable for translating AI capability into team-level impact — designing, building, and deploying AI-assisted solutions that improve service efficiency and team productivity.
- Maintain consistent personal AI tool adoption embedded in daily workflow, serving as a practitioner role model for responsible and effective AI integration within Client Service.

Your skills and experience that will help you excel:
- Specific Knowledge/Skills
- Strong analytic, quantitative, and problem-solving skills.
- Demonstrated understanding of financial topics which should include some of the following: Modern Portfolio Theory, Equity and Portfolio Construction, Optimization, Cap Asset Pricing

📌 Americas Analytics Client Service Specialist (Ciudad de México)
🏢 MSCI
📍 Ciudad de México