POSITION SUMMARY

Respond to any questions from guests and follow up with guests to ensure their
requests have been met to their satisfaction. Take and confirm reservations and
cancellations. Supply guests with information regarding property amenities,
services, room features, and local areas of interest and activities. Respond to
guest requests for special arrangements or services (e.g., spa services,
transportation, religious services, babysitting, financial services, business
center services, interpretation services, reservations, dry cleaning,
entertainment/sporting events, shopping) by making arrangements or identifying
appropriate providers. Contact appropriate individual or department as necessary
to resolve guest requests.

Collaborate with management to develop and carry-out ideas and procedures and
set goals to continuously improve department performance. Assign and ensure work
tasks are completed on time and that they meet appropriate quality standards.
Follow all company policies and procedures; ensure uniform and personal




appearance are clean and professional; maintain confidentiality of proprietary
information; protect company assets; protect the privacy and security of guests
and coworkers. Welcome and acknowledge all guests according to company
standards; anticipate and address guests’ service needs; assist individuals with
disabilities; thank guests with genuine appreciation. Speak with others using
clear and professional language; prepare and review written documents accurately
and completely; answer telephones using appropriate etiquette. Develop and
maintain positive working relationships with others; support team to reach
common goals; listen and respond appropriately to the concerns of other
employees. Ensure adherence to quality expectations and standards; identify,
recommend, develop, and implement new ways to increase organizational
efficiency, productivity, quality, safety, and/or cost-savings. Move, lift,
carry, push, pull, and place objec

📌 Supervisor (a) de Relación de Huéspedes (México)
🏢 Marriott
📍 México