We are looking for an Internal IT Support Specialist to join our Internal IT
Support team.

The Internal IT Support team is responsible for ensuring a seamless technology
experience for our employees. We manage internal technical issues, provide and
maintain access to corporate systems, and support the tools and services that
enable teams across the company to work efficiently and securely.

As a Internal IT Support Specialist, you will help deliver reliable IT support,
troubleshoot technical issues, manage user access, and contribute to maintaining
a stable and productive workplace. Working closely with employees across the
organization, you'll play an important role in improving internal IT processes
and ensuring a high standard of service.

Challenges that await you:
* Handle and resolve daily tickets in Jira Service Management
* Provide technical support to company employees via Service Desk and direct
requests in Slack
* Conduct onboarding and offboarding (create and deactivate user accounts,
issue and return equipment, set up workstations and access rights, etc.)




* Manage access to corporate systems (Active Directory, Google Workspace,
Microsoft 365, VPN, Atlassian, Miro, Zoom, MS Office 365, and others)
* Maintain and update the knowledge base and document standard procedures
* Monitor the technical condition of equipment and office hubs in company
locations
* Participate in strategic tasks and projects
* Ensure a high level of customer service and proactive communication with
users

What makes you a great fit:
* 2+ years of experience as an IT Support / Service Desk Specialist
* Understanding of Incident / Request / Access Management principles
* Skills in diagnosing and troubleshooting hardware and software issues
* Experience working with ticketing systems (Jira Service Management, Zendesk,
Freshservice, etc.)
* Proficiency in Microsoft 365, ideally some experience in administrating
Microsoft clouds
* Experience with Active Directory, Google Workspace
* Ex

📌 Internal IT Support Specialist (México)
🏢 Plata Card
📍 México