Canadian Pacific (CP) and Kansas City Southern (KCS) are now CPKC. As the only truly North American railway, we are making big moves Drawing on our strong foundations and heritage, CPKC moves essential goods across our 20,000-mile network to support economic growth throughout Canada, the U.S. and Mexico. Be a part of history as we connect a continent and create exciting career opportunities across our new transnational network. Visit cpkcr.com to learn about the CPKC advantage, our purpose and culture.
Description
This position optimizes the handling of incoming calls and transaction processing within the customer solution center operation. It serves as the primary KCSR contact and is responsible for managing professional and effective communications with customers. This position coordinates efforts of meeting the company objective of providing superior customer service with emphasis on the transportation product and customer expectations and understands service expectations versus service delivered.
Accountabilities
Works directly with product owners to ensure the appropriate assets,
CIs and related attributes are available within the Asset and Configuration Management Database.
Stays current on railroad operations that may impact customer operations and the level of service provided to the customer.
Direct efforts to determine root cause of service failures.
Facilitate efforts to identify service improvement opportunities.
Establishes contacts with the Operations, Sales and Marketing, Service Design, and Revenue Management teams.
Has majority of customer contacts in KCS manifest network and must have peripheral understanding of intermodal network.
Exemplifies KCS Vision, Values, and Culture interactions with coworkers, business partners, customers and stakeholders.
Required
Idóneo Candidate Qualifications
Bachelor's degree from an accredited university or college, preferably in a job related major field of study
Minimum two (2) years of relevant professional
📌 Ejecutivo/a de Cuenta Jr (Monterrey)
🏢 CPKC
📍 Monterrey
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