Location: Polanco, Mexico City — On-siteSchedule: Monday–Friday, 8:00 AM–5:00 PM (aligned with US Central Time; local hours shift with daylight saving time)
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ABOUT THE ROLE
Genesis Management is seeking an experienced Human Resources Manager to lead the full scope of our HR operations. Based in our Polanco office in Mexico City and working closely with our US operations, this is a hands-on leadership role at the intersection of people strategy and day-to-day execution — adecuado for a bilingual HR professional who is equally comfortable advising executives, developing policy, and rolling up their sleeves to solve everyday people challenges.
You will lead our HR team of three and report directly to our US-based CEO, with real ownership of the HR function and a direct line to senior leadership on both sides of the border.
CORE RESPONSIBILITIES
* Partner with managers to identify staffing needs and own full-cycle recruiting — sourcing, interviewing, offers, and onboarding
* Administer and continuously improve compensation, benefits, payroll, and performance management systems
* Own employee relations and retention — serving as the first point of contact for workplace concerns, conducting exit interviews, and turning what you learn into action
* Ensure compliance with all applicable Mexican and US employment laws and regulations, maintaining accurate personnel records and required documentation
* Design and coordinate employee training and development programs aligned with organizational goals
* Track key people metrics — turnover, hiring, engagement — and use them to inform recommendations to leadership
* Lead, direct, and develop the members of our HR team
* Partner with senior leadership as a strategic advisor on workforce planning, organizational policy, HR budgets, and diversity and inclusion practices
WHAT WE'RE LOOKING FOR
You lead with integrity, communicate with clarity at every level of the
📌 Human Resources Manager (Ciudad de México)
🏢 Genesis BPO
📍 Ciudad de México
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