Job Description

About the Role: Are you passionate about automotive technology, advanced diagnostics, and data-driven problem-solving? At Ford of Mexico, we are looking for top-tier talent to join our Technical Assistance Center (TAC) as a Technical Support Engineer Analyst.

In this highly strategic position, you will act as the ultimate technical authority, guiding dealership technicians through complex mechanical, electrical, and software diagnostics. Furthermore, you will be the team's Business Analytics analyst. You will be responsible for extracting, organizing, and analyzing technical data to identify emerging product trends, visualize KPIs, and present strategic solutions to the management team. Join us in shaping the future of mobility through cutting-edge technology and data analytics

Responsibilities

What You Will Do:

Technical Guidance: Partner closely with dealership technicians to accurately diagnose, repair, and resolve complex customer concerns using structured troubleshooting methodologies.
Business Analytics & Reporting: Act as the data lead for the TAC team.



Manage databases, analyze field data, and create dynamic visualizations using tools like Alteryx, Qlik, Power BI, and Advanced Excel to present actionable insights to leadership.
System & Tool Support: Provide expert-level support for Ford diagnostic tools and software (e.g., FDRS, IDS, PTS) via phone and on the global GTAC web platform.
Cross-Functional Collaboration: Establish direct interfaces with internal departments (e.g., Parts Supply/SP&L;, Field Service Engineers, Product Concern Engineers) to support parts availability for critical repairs and to escalate emerging product trends.
General Documentation: Investigate and accurately document emerging cases in the Global Common Quality Indicator System (GCQIS) to support engineering teams.
Omnichannel Support: Respond to dealer multi-channel inquiries (Web, Phone, and See-What-I-See / SWIS augmented reality) and provide engineering insi

📌 Automotive Diagnostics (Naucalpan de Juárez)
🏢 Ford México
📍 Naucalpan de Juárez