Company Description
Hyde is embracing an evolved brand identity that is all about a festival vibe with music at its core. Hyde perfectly balances an elevated bohemian-chic aesthetic with a youthful, laidback ambience. Hyde is all about the freedom and personal discovery that comes with great music, time with friends and connecting with something bigger.
Hyde is part of Ennismore, a creative hotel group rooted in cultures and destinations. Ennismore is a joint venture with Accor, founded in 2021.
And now, Hyde is making its big debut in Mexico bringing the music and festival spirit to Mexico City.
Job Description
What you’ll do…
Lead daily Front Office operations including reception, guest services, concierge, bell desk and overnight operations, delivering a consistent Hyde brand guest experience from arrival to departure.
Coach, schedule and develop the front office team, fostering a culture of warm, personalized and anticipatory service.
Monitor and manage room inventory, upselling strategies, arrivals, departures and VIP handling in coordination with Revenue and Housekeeping.
Handle guest feedback, complaints and service recovery with empathy, urgency and ownership, ensuring full resolution and guest satisfaction.
Oversee night audit processes and ensure accuracy of daily revenue reports, room charges and accounts.
Ensure compliance with all Front Office SOPs, brand standards, data privacy policies (GDPR/local law) and credit policies.
Coordinate closely with all operational departments to ensure seamless guest journeys and smooth inter-departmental communication.
Support pre-opening Front Office setup: system configuration, SOPs, team training and pre-arrival communication protocols.
Qualifications
What we are looking for:
Minimum 4–6 years of Front Office experience in a hotel, with at least 2 years in a supervisory or management role.
Degree or diploma in Hospitality Management or equivalent experience.
Strong command of hotel PMS (Opera or similar) and guest m
📌 Front Office Managger (Ciudad de México)
🏢 AccorHotel
📍 Ciudad de México
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