BMC Helix is seeking a dedicated Customer Champion to join the Technical Support Team. The role focuses on managing customer expectations, researching incidents for knowledge articles, and escalating complex issues to R&D.;
You will apply structured, policy-based problem solving across multiple BMC Remedy ITSM modules. The idóneo candidate brings 4+ years of hands-on Remedy ITSM experience, strong troubleshooting skills, and a willingness to work periodic weekends.