Truveta is the world’s first health provider led data platform with a vision of Saving Lives with Data. Our mission is to enable researchers to find cures faster, empower every clinician to be an expert, and help families make the most informed decisions about their care. Achieving Truveta’s ambitious vision requires an incredible team of talented and inspired people with a special combination of health, software and big data experience who share our company values.
This role will be based remotely from Guadalajara, working with our team in the United States. For overall team productivity, we optimize meeting hours in the pacific time zone. We avoid scheduling recurring meetings that start after 3pm PT, however, ad hoc meetings occur between 8am-6pm Pacific time. #LI-remote
Who We Need
Truveta is rapidly building a talented and diverse team to tackle complex health and technical challenges. Beyond core capabilities, we are seeking problem solvers, passionate and collaborative teammates,
and those willing to roll up their sleeves while making a difference. If you are interested in the opportunity to pursue purposeful work, join a mission-driven team, and build a rewarding career while having fun, Truveta may be the perfect fit for you.
This Opportunity
The Partner Success Associate will report to our Senior Manager of Partner Success & Operations and will focus on ensuring customer satisfaction by addressing inquiries, troubleshooting issues, and providing timely and effective solutions. This role is critical in maintaining strong relationships with Truveta’s customers by delivering high-quality day-to-day assistance.
Responsibilities
-
- Empower clients by providing exceptional support, seamless onboarding, and expert guidance on platform usage.
- Ensure a smooth and efficient research experience while continuously improving processes and sharing insights to enhance customer success.
- Serve as the point of contact for customer in
📌 Partner Support Specialist (Guadalajara)
🏢 Truveta
📍 Guadalajara
Postulate a este anuncio
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.