Description

At Ten, our ambition is clear: to become the most trusted service business in the world. As the global leader in lifestyle management and concierge services, we support high-net-worth members through a proprietary technology platform and a global network of expert teams.
We are looking for a CRM Manager who will take ownership of our CRM strategy and execution across key general regions, driving both day-to-day excellence and long-term innovation.
This is a high-impact role combining strategic leadership, hands-on execution, and team management, ideal for someone who thrives in a fast-paced, data-driven, and customer-centric environment.

What you’ll doOwn and drive CRM strategy
- Lead the end-to-end delivery of CRM programs across Americas, EMEA, LAC, and APAC
- Translate business goals and customer insights into clear CRM roadmaps and actionable plans
- Champion a customer-first, value-driven CRM approach across the organization
- Act as the regional point of contact and escalation for all CRM-related initiatives

Execute and optimize campaigns




- Oversee the planning, execution, and optimization of multi-channel CRM campaigns
- Drive lifecycle marketing initiatives including acquisition, engagement, retention, and reactivation
- Implement and scale test & learn frameworks (A/B and multivariate testing)
- Continuously optimize journeys, segmentation, and messaging based on performance data

Leverage technology and data
- Work with leading CRM and marketing automation platforms (e.g., Salesforce Marketing Cloud, Braze, Klaviyo or similar)
- Use data (behavioral, transactional, preference-based) to drive advanced personalization
- Partner with technical teams to improve data flows, integrations, and tracking
- Monitor performance across key KPIs (engagement, conversion, retention, revenue) and translate insights into action

Note: Experience with Braze is a plus, but not essential — what matters is the ability to quickly learn and adapt to new CRM platfor

📌 CRM Manager (México)
🏢 The Ten Group,llc
📍 México