Position Summary: Provide through monitoring agent performance, answering questions, training employees, and providing floorsupport. Act as a Bi-Lingual call center team lead.
Schedule: Monday–Friday, 8:00 AM – 6:00 PM CSTResponsibilities:
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- Provide support to agents by answering questions and assisting with calls.
- Report any employee issues or concerns to the supervisor.
- Monitor agent calls and provide quality assurance evaluations.
- Provide immediate feedback, including rewarding employee performance, coaching and counseling.
- Responsible for the collection and handling of sensitive customer data, including credit card numbers.
- Maintain client and customer confidentiality.
- Maintain all project productivity, efficiency, and quality goals.
- Arrive at work on time and adhere to attendance expectations.
- Assist in the training and development of new employees through demonstration, answering questions, observing and offering constructive feedback.
- Act as a subject matter expert for the program for other departments
- Other duties as assigned.
Requirements:
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- High school diploma or equivalent required.
- Prior work experience in a customer service role preferred
- Excellent telephone etiquette and ability to communicate effectively.
- Ability to speak confidently and persuasively with customers.
- Ability to demonstrate professionalism and enthusiasm on each call.
- Ability to handle stress, including difficult or emotional customers.
- Accurate spelling and strong writing skills.
- Basic computer and keyboarding skills; knowledge of internet and e-mail preferred
$7.94 - $7.94 an hourAbout 1840 & Company
1840 & Company is a general leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide.
📌 Bi-Lingual Call Center Team Lead (Heroica Puebla de Zaragoza)
🏢 1840
📍 Heroica Puebla de Zaragoza
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