Ready to grow your career from home? Your future begins here.
Voxidea connects bilingual Latin American professionals to rewarding, fully remote opportunities with U.S.-based companies.
We’re hiring Bilingual Contact Center Agents to be the first point of contact for leads or clients seeking legal services. Help us make a difference by guiding individuals toward the assistance they need. Apply today ?✨
What you will be doing:
- Serve as the first contact for leads through phone or email, delivering a friendly and helpful experience. ?
- Collect important information to understand client needs and assess how the firm can help. ?
- Listen empathetically to individuals and guide them to appropriate resources within or outside the firm. ?
- Complete legal forms and manage records of customer interactions. ?
- Schedule and coordinate consultations with legal experts. ?
- Follow up with clients to ensure their needs are met or provide additional support. ?
- Handle administrative tasks such as booking appointments, managing schedules, and organizing paperwork. ?
Our adecuado candidate:
- Holds a bachelor’s degree. ?
- Has 3+ years of experience in customer service, appointment setting, or interpretation roles at contact centers. ?
- Is proficient in managing calendars and information flow with accuracy and efficiency. ?✉️
- Has previous experience in sales, customer service, or a legal background (preferred). ?
- Is bilingual in English (C1 or higher) and Spanish or Portuguese, both spoken and written. ?️✍️
- Demonstrates excellent organizational and time-management skills. ?
- Maintains discretion and confidentiality when handling sensitive information. ?
- Permanently resides in Latin America. ?
- Owns a reliable laptop (Windows or Mac, 2017 or newer) with a stable internet connection. ?
- Biweekly Payments: Guaranteed with no deductions from our end. ?
- Long-Term Opportunities: Build a lasting professional relationship with us. ?
- Fully Remote: Work from the comfort