What You Bring (Must-Haves)

- 2–4+ years administering Atlassian Cloud (Jira Software + Confluence).
- Experience administering Jira add-ons and managing add-on configuration.
- Experience with basic administration of Tempo Timesheets
- Strong experience with REST APIs and webhook management across SDLC tools.
- Hands-on experience with CI/CD or developer tool integrations (CircleCI, GitHub, GitLab).
- Ability to support AI-assisted features (Rovo AI, Atlassian Intelligence) at a usage and implementation level.
- Understanding of Agile SDLC workflows and tooling impacts.
- Strong troubleshooting and communication skills.
- Experience performing tooling audits and managing permission group structures.

Nice to Have

- Basic administration of Phoenix Incident Management, or DX.
- Atlassian Administrator Certification (ACP-620 or ACP-420).

Atlassian Cloud Administration

- Administer and maintain Jira Software Cloud and Confluence Cloud configurations.
- Configure workflows, issue types, schemes, custom fields, permissions, and automation rules.
- Maintain and administer permission groups aligned with governance and project needs.
- Ensure consistent application of SDLC workflow and naming standards.
- AI Enablement &
- Support

- Enable and support the use of Rovo AI and Atlassian Intelligence across Jira and Confluence.
- Assist users with AI-assisted features such as summarization, search enhancements, suggestions, and smart automation.
- Support rollouts of new AI capabilities by preparing configurations, validating impacts, and helping teams adopt AI tools.
- Ensure AI-powered features are used in alignment with established SDLC processes and governance.




- Identify basic workflow improvements that can leverage AI-assisted automation and partner with the Senior Manager for strategic evaluation.
- SDLC Tooling Support
- Provide administration support for Phoenix Incident Management (basic configuration and usage support).
- Provide administration support for DX (workspace presence, team connections, correct tool mapping).
- Administer Tempo Timesheets at a foundational level.
- Administer Jira add-ons and maintain their configuration integrity.
- Integrations, APIs &
- Automation

- Support and troubleshoot integrations between Jira, Confluence, CircleCI, Phoenix, DX, GitHub/GitLab, and other SDLC tools.
- Manage REST API integrations and webhook connections across tools (required skill).
- Troubleshoot automation rules, workflows, and sync issues across connected systems.
- Ensure integration reliability and correct data flow throughout the SDLC ecosystem.
- Governance, Compliance &
- Audit Reviews

- Implement governance standards — workflow templates, permission models, naming conventions, and automation patterns.
- Conduct regular audit reviews of SDLC tools to ensure proper usage, compliance, and alignment with governance standards.
- Identify misconfigurations or misuse and partner with teams to correct deviations.
- Maintain platform hygiene by cleaning up unused workflows, schemes, custom fields, projects, and permission groups.
- Technical Support &
- Liaison Responsibilities

- Troubleshoot configuration, workflow, permission group, and integration issues.
- Act as a liaison to General Technology for escalations involving identity, infrastructure, or vendor interactions.
- Maintain documentation, admin guides, configuration standards, and support materials.
- Assist in training and onboarding teams on tools, AI features, and workflows.

📌 Atlassian administrator (Guadalajara)
🏢 Brillio
📍 Guadalajara