An international industrial company specializing in technical solutions, equipment, and services for manufacturing and laboratory environments is seeking a Customer Service Representative to join its team. The organization focuses on delivering high-quality, precision-driven services that ensure operational efficiency, reliability, and compliance with industry standards.
This role is responsible for providing timely and effective support to customers, ensuring a high level of service and contributing to a positive customer experience.
- Bachelor’s degree preferred, High School diploma or equivalent with relevant experience.
- Minimum of 2 years of experience in customer service or a related role.
- Conversational English required.

Professional Skills
- Strong verbal and written communication skills.
- Problem-solving and critical thinking abilities.
- Ability to multitask and prioritize in a fast-paced environment.

Core Competencies
- Customer-oriented mindset with a strong service approach.
- Empathy, patience,



and professionalism in handling customer interactions.
- Self-motivated, with the ability to work independently and as part of a team.

Key Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, and chat.
- Provide accurate information and effective solutions to customer requests and issues.
- Troubleshoot basic issues and escalate complex cases to the appropriate departments.
- Maintain accurate and up-to-date customer records in internal systems.
- Collaborate with internal teams to ensure seamless service delivery.
- Stay informed about products, services, policies, and procedures.
- Support additional activities as required by the department.
- Negotiable salary based on experience and qualifications.
- Legal benefits and additional benefits package.
- Opportunity to join a structured, international organization.
- Dynamic work environment focused on continuous improvement.

📌 Customer Service Representative (México)
🏢 Acensblue
📍 México