About usPlatzi is the largest technology school in the Hispanic world with over 5 million students and 4,000 companies trusting us to deliver effective online education. Our mission is to make Latin America a technology superpower. We do it by training companies and individuals in areas such as AI, Cybersecurity, English, Programming and Leadership.
As an industry leader, our presence is highlighted by our massive and fanatic community, extensive press coverage and a daily stream of success stories from students. We operate mostly remote, with key offices in Bogotá, Medellín and Mexico City.
SummaryAt Platzi, the Student Success Team helps students reach their learning goals by providing support, resolving issues, and identifying opportunities to improve their experience. We also share key insights with internal teams to enhance our platform and services.
As a Student Advocate, you will partner with Product, Marketing, Sales, and Education to deliver timely support and drive commercial outcomes in our B2C funnel. You will guide students, surface needs, and recommend plans, upgrades,



or add-ons that increase adoption and long-term value.
DescriptionAs a Student Advocate, you will help students via chat, email, and social. You will respond quickly and resolve issues.
You will convert trials and leads into paid students, recommend the right plan or upgrade, and hit monthly targets.
You will onboard new subscribers so they stay active and keep their subscription, and you will reach out at key moments (trial ending, low activity, course completion) to drive renewals and useful upgrades.
You will keep clear CRM notes, update help articles, and report product issues and simple trends to Growth, Marketing, and Product.
You will run small message or offer tests, share what works, and improve results. Success is measured by satisfaction, response time, conversion, renewal, and revenue per contact.
You will guide students, surface needs, and recommend plans, upgrades, or add-o

📌 Student Advocate (Ciudad de México)
🏢 Platzi
📍 Ciudad de México