nCompany:nnQualcomm Intl Inc., Mexico Branch Officenn## Job Area:nnHuman Resources Group, Human Resources Group u003e HR Shared ServicesnnGeneral Summary:nnAs a member of Qualcommu2019s HR Shared Services team, you will thrive in a dynamic contact center environment, dedicated to addressing and resolving HR inquiries from employees, managers, and fellow HR team members. In this role, you will provide essential support for general HR policies, programs, processes, and human capital tools.nnThis role requires full-time onsite work in Mexico City (5 days per week). nnMinimum Qualifications:nnu2022 Bacheloru0027s degree. nOR nAssociateu0027s degree and 2+ years of Human Resources work experience. nOR nHigh School Diploma or equivalent and 4+ years of Human Resources work experience.nnPreferred Qualifications:nnu2022 Bacheloru0027s degree in Business Administration/Management, Human Resources,



or related field.nnu2022 1+ year of HR Shared Services or Human Resources work experience.nnPrincipal Duties and Responsibilities:nnu2022 Documents accurate case notes for straightforward inquiries following each phone call, webportal chat, or online employee case submission; opens case management tickets for any unresolved issues and refers case to the appropriate expert for problem resolution.nnu2022 Uses FAQs, scripts, and applies basic HR knowledge to assist employees at all levels; searches HR webportal and knowledge base system for relevant information to provide answers to employee questions. nnu2022 Assists customers with any problems encountered while using HR self-service tools for employee transactions (e.g., data changes, onboarding, separations, benefits administration, performance management, compensation, job postings, etc.); displays candor, respect, and fairness. nnu2022 Answers basic inquiries for industry leading Human Capital Management Tools such as Workday modules, ServiceNow, Bswift, Eightfold, etc. nnLevel of

📌 HR Shared Services Specialist, Associate (Ciudad de México)
🏢 Qualcomm
📍 Ciudad de México