About You
You are passionate about the role and thrive on solving complex problems with a talented team of colleagues who both challenge and support you. You believe in lifelong learning, constantly honing your skills and staying on the cutting edge of technology. Most importantly, you want to engage your talents to make a meaningful difference by revolutionizing the cargo industry.
About the role
- Guide, motivate, and support Collections Team in contacting and securing payment from all open invoices. Oversee the daily operations of the collections team, ensuring effective communication with customers and the timely recovery of outstanding receivables. This role is responsible for setting performance targets, coaching team members, resolving escalated issues, and implementing strategies to minimize delinquency and credit risk.

What you'll do
- Supervise and lead a team of collectors to achieve collection targets and reduce delinquency rates.
- Generate, review and analyze aging reports to identify high-risk accounts and prioritize collection efforts on a weekly basis.




- Handle escalated customer issues and negotiate payment solutions where necessary.
- Assess customer creditworthiness and approve or recommend credit limits and payment terms.
- Develop and implement strategies for improving collection efficiency and customer communication.
- Train, mentor, and evaluate performance of collection team members; provide regular feedback and coaching.
- Collaborate with other departments such as Cash Application, Sales and Billing to resolve disputes or billing issues.
- Ensure accurate and up-to-date record keeping of all collection activities.
- Monitor daily collection activities to ensure compliance with company policies and relevant regulations.
- Update payment registry on database and on CS’s log.
- Generate weekly AR aging reports.
- Review payment history data to determine increase or reduction in CS Credit, payment options, and access to platform.
- Provide cu

📌 Collections Team Lead (Guadalajara)
🏢 CargoSprint
📍 Guadalajara