A versatile position within a dynamic nonprofit that provides
community-inspired, volunteer-powered disaster relief. The position is full-time and is responsible for managing and supporting volunteers while on program, promoting peer-to-peer fundraising among the volunteer population, facilitating a positive, productive and impactful volunteer experience and overseeing the base management team.
Reporting Relationships
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- Reports to Volunteer Coordination and Engagement Managers with dotted line to Operations Manager
- Roles reporting to position 0
- Approximate number of reports 0
Essential Functions
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- Coordinate the arrival and departure schedule of individual volunteers and groups, conduct pre-arrival phone calls, answer volunteer inquiries, and communicate expected volunteer numbers to the field team
- Welcome new volunteers ensuring they are settled, and have completed all required paperwork
- Facilitate orientation sessions introducing the organization and program expectations
- Implement the volunteer engagement strategy in a positive and authentic way, organizing fundraising events and activities to motivate, empower, and inspire volunteers to meet the monthly fundraising targets
- Update tracking systems daily, including updating volunteer arrivals, departures, breaks in Salesforce, donation tracking, and personal fundraising pages
- Engage volunteers with the alumni network platform by posting program updates, responding to questions and promoting the benefits of becoming an Alumni Network member
- Collect feedback surveys from volunteers as they depart, and work with Volunteer Coordination Manager and program team to review feedback
- Support with base operations such as procurement of food, medical and base supplies when necessary
- Perform other duties as required
Position Requirements
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- Education High school diploma or equivalent required
- Related Experience Previous experience working with All Hands and Hearts, or another
📌 VOLUNTEER RELATIONS COORDINATOR (México)
🏢 All Hands and Hearts Smart Response
📍 México
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