Company DescriptionNestled along the coastal paradise of Riviera Maya on a pristine oceanfront site, remarkable for its lush and expansive mangrove gardens and deep white-sand beach, an extraordinary resort is taking shape: Etéreo, a new destination from Auberge Resorts Collection opening late 2021, will bring a compelling luxury experience where guests can escape in perfect comfort and seclusion and enjoy a deep connection with nature and with one another.
Job Description
- Ensure the guest experience meets or exceeds all the Auberge / Forbes quality and service standards from Check-in to Check-out. This includes but is not limited to;
- Supervise all necessary documents that have been prepared by the agents, such as registration cards, guest folio accounts as well as any other item that may support efficient and timely check-in/out processes.
- Ensuring that the team is updating any guest information and preferences.
- Audit the check out process for the front desk and check in/check out process for the greeters.
- Making sure of the prompt and tactful response to any guest complaint that may arise.
- Ensuring to teach the team the correct billing revision according to Front Desk policies and procedures.
- Supervise the constant training for the front desk agents, greeters, kids club and water sports team making sure they understand tasks, SOS, SOPs and Standards
- Making sure that any irregularities and discrepancies are recorded and brought to the attention of the MOD and/or General Manager.
- Processing and auditing guest check-outs and giving guests a fond farewell.
- Making constant audits to ensure Forbes and Auberge Standards, policies and procedures in the department are properly understood and followed through.
- Supervise and maintain a very high standard of personal hygiene, behavior and grooming standards of the team.
- Cooperate and coordinate teamwork with other departments.
- Act as an ambassador of the hotel by providing Guests any reservation, in
📌 Front of the House Supervisor (México)
🏢 Auberge Resorts
📍 México
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