KioSoft Technologies LLC (“KioSoft”) is a growing hardware and software company providing turnkey custom solutions for the Commercial Laundry, Vending, and other unattended Payment Industries. KioSoft has operations in the United States, Canada, China, Korea, and authorized dealers worldwide.
The company's strength lies in its ability to provide a comprehensive blend of superior technology and customized software solutions. These range from the most basic machine interfaces to custom applications to branding to complex networking solutions.
We are looking to hire 2-3 Help Desk Technicians at our office opening in Mexico City
Main Duties and Responsibilities:
Technical/ Customer Support:
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- Serve as the primary point of contact for complex customer inquiries and escalations, providing timely and accurate resolutions.
- Coordinate with cross-functional teams, including engineering and vendor teams to address customer issues and ensure prompt resolution.
Technical Expertise:
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- Maintain a deep understanding of KioSoft Technologies products, features, and functionality.
- Act as a subject matter expert, assisting team members and customers with advanced troubleshooting, configuration, and customization inquiries.
- Stay updated with the latest industry trends and best practices related to KioSoft Technology products, providing insights and recommendations to improve the customer experience.
Continuous Process Improvement:
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- Proactively contribute to knowledge base articles and self-help materials to empower customers and reduce support ticket volumes.
Customer Advocacy/Customer Success:
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- Serve as a customer advocate within the organization, representing customer needs, pain points, and feedback to relevant teams.
- Drive initiatives to proactively improve product usability, documentation, and user experience based on customer insights.
Minimum Qualifications
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- Ability to communicate in English and Spanish
- Associate's degree in a relevant field or
📌 Help Desk (México)
🏢 TechTrex Inc./KioSoft Technologies
📍 México
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