Roboyo is not a typical technology consultancy. We have been at the forefront of Business Process Automation since the sector began, less than a decade ago.
We started as pioneers. Today, we are the world’s largest specialist Intelligent Automation company and remain at the cutting edge. Our growth, success, and contribution to the success of our clients are a result of one thing – our people.
We are united by our purpose, to take what’s possible to the next level – for our clients, our business, and for each other.
At Roboyo, you will experience a fun and innovative work environment with a dynamic and ambitious team passionate about technology and automation.
We are seeking a Managed Services Engineer to join our Managed Services team and work with our clients to deliver high-quality solutions.
The idóneo candidate will have a minimum of 1-2 years of experience in automation, with a strong analytical and problem-solving mindset. You should be eager to learn and grow in the field of consulting, with a passion for solving complex business problems and driving client success.
General: Responsibilities and tasks for this role
-
- Ensure prompt ticket follow up and action for L2 issues, ensuring active work toward resolution while time counting and prompt response to stop clock when need input or action from client; ensure clear info in all tickets and knowledge base update after ticket closure.
- Use your data analytics skills to analyze the automated business processes of our clients and identify and eliminate potential “troublemakers” before they become problems.
- Technically extend, improve, and customize automation solutions while maintaining close and regular contact with our clients.
- Collaborate with L1 support and development teams to address complex technical challenges.
- Conduct routine maintenance checks on existing automations to ensure optimal performance.
- Coordinate operations and maintenance activities for large client accounts
- Test and optim