Position: Customer Experience & Revenue Representative (B2B)
Location: Remote (LATAM)
Schedule: Monday - Friday. Pacific or Eastern Time 40hrs a week ( Could change based on business needs)
Salary Range: $1,800 – $2,500 USD per month + commission
We are looking for a revenue-driven Customer Experience & Revenue Representative. In this role, you will manage live customer conversations, place orders over the phone, and drive revenue across an active book of B2B customers.
This is not a traditional support role. It combines customer experience, consultative selling, and revenue ownership. The adecuado candidate is confident on the phone, highly organized, and motivated by performance and results.
Role OverviewAs a Customer Experience & Revenue Representative, you will be responsible for engaging with customers through phone conversations, advising on products and services, and closing transactions. You will manage a portfolio of B2B clients while identifying opportunities to increase revenue through upselling and cross-selling.
Key ResponsibilitiesCustomer Engagement & Sales
- Handle 40+ primarily outbound phone calls per day
- Conduct 10–15 meaningful customer conversations daily
- Place orders directly over the phone
- Advise customers on products and services
Revenue Generation
- Identify upsell and cross-sell opportunities
- Manage and grow an assigned book of B2B customers
- Support customer retention through proactive outreach
CRM & Documentation
- Document all customer interactions and activities in CRM (Salesforce preferred)
Revenue Accountability
- Performance is measured by orders placed, upsells, and product packages sold
- 4+ years of experience in phone-based, customer-facing roles
- 2+ years of Full cycle sales.
- Experience in Inside Sales, Account Management, or Customer Success
- Prior experience placing orders or closing transactions
- CRM experience (Salesforce preferred)
- Advanced English (C1 or near-native)
- Strong phone presence and communicatio
📌 Sr. Sales Representative (Ciudad de México)
🏢 Lago
📍 Ciudad de México
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