Job descriptionSourcing & Attraction
- Design and execute sourcing strategies to attract high-volume candidates (job boards, social media, referrals, job fairs)
- Manage postings on platforms such as LinkedIn, Indeed, OCC, Computrabajo, etc.
- Build and maintain a talent pipeline for recurring contact center roles
Recruitment Process
- Conduct initial screening calls and video interviews
- Apply psychometric and skills assessments relevant to customer service profiles
- Evaluate soft skills such as communication, empathy, problem-solving, and stress tolerance
- Coordinate and schedule interviews with hiring managers and operations leaders
Candidate Experience
- Ensure a positive and professional experience throughout the recruitment journey
- Communicate clearly and timely with all candidates regarding process status
- Represent the company's culture and employer brand during every interaction
Metrics & Reporting
- Track and report key recruiting KPIs: time-to-fill, time-to-hire, offer acceptance rate, attrition in early tenure
- Analyze sourcing channel effectiveness and adjust strategies accordingly
- Maintain accurate records in our internal systems (Buk, Notion, etc)
Stakeholder Management
- Partner with Operations to anticipate hiring needs
- Align with Managers on profile requirements and headcount planning
- Participate in calibration sessions to refine candidate selection criteria
Administration & Compliance
- Ensure all hiring documentation is complete and compliant with local labor regulations
- Manage offer letters, background checks, and pre-employment requirements
- Support onboarding coordination in collaboration with HR
Job requirementsKey Skills Required
- High-volume recruiting experience
- Strong communication and interpersonal skills
- Data-driven mindset
- Ability to manage multiple requisitions simultaneously
- Knowledge of contact center operations is a plus
- Advanced English
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