Job Title: Digital PMO & CRM Deployment Manager - Americas City: Mexico Work Model: Hibryd Clevel: G Level As a Regional Deployment Lead, based in Mexico, where you will work closely with team members on diverse, cross-functional initiatives that foster growth, engagement, and effective communication across the organization. At dsm-firmenich, being a force for good is not optional. Diversity, Equity & Inclusion is a shared responsibility woven into our daily work, benefiting to our People, Customers & Communities and driving business value. Equal access to opportunities is a given, belonging is a shared feeling, authenticity is celebrated. Your key responsibilities Deploy & Support Lead deployment & reporting of digital solutions, measuring adoption and success metrics to ensure the deployed solutions meet the business requirements and expectation. Conduct training sessions for regional teams in local language if needed, including deployment and ongoing skill enhancement session, including tailor material or translate in local language if needed.



Oversee and coordinate the deployment of digital solutions (Starting with CX360 Project: CRM Microsoft Dyanmics) within the assigned region. Ensure deployment timelines, deliverables, and milestones are achieved in alignment with general and related business Goals. Monitor & Report Report to relevant stakeholders (Group and BU), the results of deployment and adoption maturity. Ensure teams follow the agreed deployment methodology e.g., Train the Trainers, based on CoE. Management of specific regional requirements and needs, communicating and escalating relevant project issues during & after deployments. Support CX BU data management and acting as BU data steward for CX related data. Understand business needs and specificities. Act as regional advocate reporting to BU and Group the needs/requirements related to digital tools and processes of designated region. You Bring Join a highly socially and environmentally responsible c

📌 Digital PMO (México)
🏢 Dsm-Firmenich
📍 México