We are looking for a motivated VR Support Specialist to join our team and act as a friendly, forward-facing resource for participants, caregivers, and care staff. In this study, older adults aging in place will be using our platform to connect with residents of local senior living communities, helping to reduce social isolation and improve wellbeing. Our platform offering is on point for the market and supported by an incredible team, and we’re excited to add this role to help participants and their support networks navigate any potential challenges that arise as our platform is used in more diverse settings.
The VR Support Specialist is responsible for helping customers, participants, and caregivers troubleshoot issues with their system, coordinating the setup and scheduling of training calls, maintaining records of technical support interactions, and collaborating with others to improve the company's overall technical support capabilities. During the first six months, the Specialist will focus on shadowing our experienced VR Support Specialist and assisting with participant training,
gradually transitioning to primarily supporting study participants and their care teams. Execution and an operational mindset are essential for success in this role.
If you’re unafraid to lean into the unknown and find solutions to technical user challenges, and you find excitement in learning about cutting-edge technology, you’ve come to the right place Of course, we’re certain you’ll be a part of collecting some pretty incredible moments of impact each day, and can’t wait to see the stories come in.
Roles & responsibilities
- Support the setup and deployment of study systems, including tracking system deliveries and scheduling training calls.
- Act as the first point of contact for all inbound technical support requests from study participants, caregivers, and members of their care team.
- Navigate troubleshooting requests to resolution, and communicate solutions and next steps to
📌 VR Support Specialist (Guadalajara)
🏢 FlexTal Staffing
📍 Guadalajara
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