Genpact is seeking a Sr. Analyst - Service Desk to lead ITSM tool implementations, drive service excellence, and guide incident, problem, and change management in a hybrid work setup across Mexico. You will collaborate with diverse teams to enhance processes, monitor KPIs, and develop comprehensive ITSM documentation.
The role emphasizes agile methods, ITIL foundations, and strong stakeholder communication to deliver measurable improvements in service delivery and customer outcomes.
📌 AI-Driven Service Desk Lead (Jalisco)
🏢 EDMde CV
📍 Jalisco
Postulate a este anuncio
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.