Job Title: Patient Scheduling & Aesthetic Sales Support
Position Type: Full-time
Work Hours: 9:00 AM – 6:00 PM PDT
Work Days: Monday – Friday
Salary: $5 – $6 per hour (depending on experience)
Job Code: MEDLUB
Workplace: Remote
Preferred Candidate Location: Philippines
Scope of Work / ResponsibilitiesWe are looking for a high-performing Healthcare Virtual Assistant to support a growing medical practice with patient communication, appointment scheduling, and aesthetic service sales.
This role is a combination of medical receptionist + inside sales specialist, requiring someone who is excellent on the phone, has a strong healthcare background, and can confidently upsell services.
The idóneo candidate is friendly, proactive, sales-driven, and patient-focused, ensuring that every call is handled professionally while maximizing booking and revenue opportunities.
Core Responsibilities1. Appointment Scheduling & Phone Management (Top Priority)
- Answer all incoming patient calls promptly (no missed calls)
- Schedule and manage patient appointments
- Maintain excellent phone etiquette and patient experience
- Ensure patients feel heard, supported, and valued
2. Upselling Aesthetic Services (Sales Focus)
- Educate patients on services such as laser treatments, weight loss, and wellness programs
- Identify patient needs and recommend appropriate services
- Confidently upsell and convert inquiries into booked appointments
- Support marketing efforts through patient conversations
3. Prior Authorizations & Referral Coordination
- Handle prior authorization requests
- Coordinate referrals with other providers
- Ensure all documentation and approvals are completed accurately
Additional Responsibilities
- Respond to patient inquiries and follow-ups
- Work within EClinicalWorks (ECW) for scheduling and documentation
- Use RingCentral for phone communication
- Navigate multiple systems and patient management tools
- Healthcare experience is REQUIRED (non-negotiable)
- Experience