Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We’re a fast-growing general startup that’s transforming how the industry works — from guest experience to business growth.
With a powerful suite of features and integrations with 150+ industry partners — including Airbnb, Vrbo, Booking.com, Expedia, Google Travel, and many more — Guesty empowers property managers to deliver top-tier guest experiences while running more efficient, data-driven operations.
We’re proud to have over 900+ team members across 16 countries worldwide, all working together to build the future of hospitality technology.
If you’re looking to grow your career in a dynamic, global, and impact-driven environment, we’d love to hear from you.
We are seeking a proactive Customer Success Manager in Americanos to join our team. In this role, you will partner closely with mid-market customers as a trusted advisor, playing a key role in driving customer satisfaction, long-term retention, and revenue growth.




*RESUMES MUST BE SUBMITTED IN ENGLISH TO BE CONSIDERED*
- Own Strategic Customer Relationships
- Serve as the primary point of contact for enterprise customers, building strong executive-level relationships and acting as a trusted advisor.
- Drive Customer Retention
- Proactively manage account health, mitigate risks, and ensure consistent delivery of value to achieve high gross retention rates.
- Increase Net Dollar Retention (NDR)
- Identify and execute on opportunities to expand account value through cross-sell, upsell, and increased product adoption.
- Lead Account Growth & Expansion
- Partner with Business Program Managers to drive upsell and expansion opportunities, including renewals, contract expansions, and multi-year agreements.
- Customer Engagement & Adoption
- Develop and execute success plans that drive product usage, feature adoption, and measurable business outcomes.
- Executive Business Reviews (EBRs)
- Con

📌 Enterprise Customer Success Manager (México)
🏢 Guesty
📍 México