Company Description
We’re Checkout.com – you might not know our name, but companies like eBay, ASOS, Klarna, Uber Eats, and Sony do. That moment when you check out online? We make it happen.
Checkout.com is where the world checks out. Our global network powers billions of transactions every year, making money move without making a fuss. We spent years perfecting a service most people will never notice. Because when digital payments just work, businesses grow, customers stay, and no one stops to think about why.
With 19 offices spanning six continents, we feel at home everywhere – but London is our HQ. Wherever our people work their magic, they’re fast-moving, performance-obsessed, and driven by being better every day. Adecuado. Because a role here isn’t just another job; it’s a career-defining opportunity to build the future of fintech.
As the Team Lead, Merchant Operations you will lead a high-performing team focused on the efficient, compliant, and scalable service delivery to Checkout.com merchants serving the US market.



We are looking for a high-impact leader to bridge the gap between technical execution and world-class service.

Your role is to oversee two sub-teams: Merchant Care (customer service to our merchants, responding promptly and accurately to their queries) and Merchant Configuration (carrying out system configuration changes on Checkout.com systems, based on requests from internal Checkout teams, on behalf of our merchants).

Key Responsibilities:
People Leadership & Mentorship
- Team Management: Promote a positive, inclusive, and collaborative environment. Proactively address conflicts and maintain high team engagement and morale.
- Mentorship & Growth: Drive the upskilling of specialists through regular coaching, feedback loops, and structured professional development plans.
- Workload & Capacity: Manage team capacity and resource allocation, ensuring the team remains agile and productive during peak volumes.

Operational Excellence & Performance
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📌 Team Lead, Merchant Operations | Líder de Equipo, Operaciones de Comercios (México)
🏢 Checkout.com
📍 México