Hybrid / Mexico City

Hurry up We’ve got a dream to build

At BlueConic, we’re reinventing how businesses grow by transforming customer data into real-time intelligence and action. As the creators of the industry's first Customer Growth Engine (CGE), we help brands move beyond traditional CDPs to a smarter, faster model for growth—powered by AI, built for privacy, and designed to create meaningful value across the customer lifecycle.

Join us in shaping the future of customer engagement—where businesses don’t just collect data, but turn it into their next competitive advantage.

As a Customer Support Manager at BlueConic, your role is pivotal in ensuring the success of our general support organization. You are responsible for leading a frontline support team, driving operational excellence through KPIs, and innovating with AI and automation to scale processes. You will also play a key role in premium support delivery, incident management, and cross-functional collaboration across the revenue organization.

Your Responsibilities in this role are:

-




- Lead and develop a team of Customer Support Representatives (CSRs), ensuring timely, high-quality responses to customer inquiries and escalations.
- Track, analyze, and report on Support KPIs, creating accountability and continuous improvement across the team.
- Design and run incident management processes, ensuring efficiency, clear communication, and rapid resolution.
- Support the delivery of premium support services and utilization tracking, ensuring commitments are met and resources are used effectively.
- Partner with Product, Customer Success, and Enablement teams to deliver customer feedback, create knowledge content, and streamline workflows.
- Leverage AI and automation tools (e.g., n8n, Zapier, Workato) to design, implement, and optimize workflows that scale support operations.
- Serve as a role model for customer empathy, coaching CSRs on balancing efficiency with exceptional customer experiences.
- Actively

📌 Customer Support Manager (México)
🏢 Blueconic
📍 México