We are looking for a senior-level IT Support Specialist to support a U.S.-based IT services environment. This role is adecuado for a highly technical, client-facing professional with strong MSP readiness, excellent English communication, and the ability to troubleshoot complex issues across cloud, network, security, and server environments.

Duties / Task to perform
- Provide advanced Level 3 technical troubleshooting for client environments.
- Support and administer Office 365, Google Workspace, and AWS environments.
- Troubleshoot Windows, Linux, macOS, and Windows Server issues.
- Manage networking issues, including IP addressing, DNS, email filtering, and security tools.
- Support backup, firewall, virtualization, and endpoint security tools.
- Use automation and scripting to improve workflows and resolve recurring issues.
- Document troubleshooting steps, resolutions, and internal processes clearly.
- Communicate with users and internal teams through email and Microsoft Teams.
- Learn client environments, internal workflows, HaloPSA, and escalation processes.




- Resolve tickets in a timely manner aligned with SLA expectations.
- Strong senior-level L3 technical troubleshooting background.
- MSP experience highly preferred.
- Experience administering Office 365, Google Workspace, and AWS.
- Strong knowledge of Windows, Linux, macOS, and Windows Server support.
- Networking knowledge, including IP addressing, DNS, and related troubleshooting.
- Experience with email filtering, IT security tools, backup tools, firewalls, and virtualization platforms.
- Automation or scripting experience.
- Excellent customer service skills in a client-facing environment.
- Strong documentation and ticket management discipline.
- Professional English fluency.
- Familiarity with tools such as ConnectWise, Datto, NinjaOne, MSP360, HaloPSA, IT Glue, Autotask, Syncro, Cisco Meraki, Sophos, SentinelOne, or Todyl is a plus.
- Calm under pressure, detail-oriented, proactive, adaptable, and ab

📌 Tier 3 Technician (México)
🏢 Freelance Latin America
📍 México