Job ID: 200640
Required Travel :No Travel
Managerial - No
Location: Mexico-Guadalajara (AM)
Who are we? 3;Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers’ innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our employees around the globe are here to accelerate service providers’ migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $5.00 billion in fiscal 2024. For more information, visit www.amdocs.com
In one sentence 3;Looking for a Software Support and Development Engineer, responsible for providing best-in-class technical support to a general customer base. Excellent communication and interpersonal skills, attentive to customer questions. Self-motivated, able to work with minimal guidance and supervision,



someone who will take ownership on customer requests until closure
Maintains ownership of the resolution of complex technical problems, including debugging, simulations, identifying bugs, tool and script development for problem diagnosis, troubleshooting and reproduction.

What will your job look like? 3;
- You will investigate, debug and reproduce issues, provide fixes and workarounds and verify changes to ensure continued operability of the software solution.
- You will demonstrate continuous improvements and increased efficiency to the software or business processes utilizing Software Engineering tools, innovative techniques and the reuse of existing solutions.
- You will contribute to meeting the SLAs and KPIs as applicable for the account and unit - for example, responsiveness, resolution, software quality, etc.
- You will communicate with internal/external stake holders to enhance the understanding of customer problems, and

📌 Full Stack (México)
🏢 Amdocs
📍 México