We are looking for a bright, motivated, and detail-oriented IT Specialist who can provide technical support to a demanding and diverse range of customers from different industries.
Adecuado candidates will demonstrate a strong technical acumen, are solution oriented, understand the critical importance of good documentation, and take a team-oriented approach to supporting users and a variety of technologies. Experience in the M365 stack is essential as well as other 3rd party vendor software applications. You must have a rudimentary understanding of Active Directory administration. As well as past experience routing or managing tickets from a ticketing system.
We are looking for an experienced and savvy IT person who can comfortably handle multi-tasking in a fast-paced environment with minimal supervision. Excellent troubleshooting, communication and documentation skills a must. Exceptional customer service skills necessary.
Requirements:
- Minimum 3+ years experience in a desktop/help desk support role or related work
- Service Desk or Support Center experience
- Bachelor’s degree in computer science or related field from an accredited 4-year university
- Microsoft Desktop Operating Systems - Windows 10, Windows 11
- Experience with all Microsoft Office Products including the M365 stack
- Experience with RMM tools such as Kaseya
- Experience performing administration of Microsoft 365 / Office 365 tenants
- Understand Microsoft 365 SaaS solutions (Sharepoint Online, Exchange Online, MS Teams, etc.)
- Comfortable liaising with stakeholders from all levels, client-facing and internally
- Driven to learn, grow into a bigger role and take on more responsibilities
- Exhibit strong motivation, self-direction, commitment, sense of service and integrity
- Proficiency in English and Spanish
Responsibilities:
- Resolution of end user issues
- Provide guidance and IT planning for clients
- Update tickets with accurate and timely inform
📌 IT Specialist (Nuevo León)
🏢 EMPIST
📍 Nuevo León
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