Location: Colony Spaces, Colima, Mexico
Employment Type: Full-time
Compensation: $18,400–$26,250 MXN monthly (depending on experience)
Benefits: Health, dental, vision, life insurance, meal allowance, monthly internet & electricity stipend, mental health support resources, and more

Work Schedule / Hybrid Details:
• Training: First 2 weeks will require Monday–Friday, 8:00 AM – 5:00 PM in-office for onboarding and training.
• Post-Training Hybrid: 2 days in-office, 3 days remote.
• Working Hours: 8-hour shifts aligned to CST timezone. Support is available to clients from 7:00 AM – 7:00 PM CST, so shifts will be scheduled within these hours depending on business needs.
We are looking for a Support Specialist, Workforce to provide outstanding support to our Payroll clients. You will collaborate with sales, implementation managers, and third-party partners to ensure clients have a seamless experience with Payroll solutions.

The idóneo candidate is detail-oriented, organized, technically savvy, and capable of managing multiple tickets and tasks simultaneously.



Strong communication skills, a solution-oriented mindset, and a passion for helping clients succeed are critical.
Key Responsibilities
- Respond to technical support tickets related to Payroll and Workforce products
- Request and gather information from customers to troubleshoot issues
- Contact customers via phone or screen sharing to resolve problems
- Guide customers on payroll integrations and product functionality
- Diagnose, document, and escalate software defects to internal teams
- Participate in live chat support for real-time customer assistance
- Manage and prioritize a personal queue of support tickets
- Identify gaps in internal or customer-facing documentation and suggest improvements
- Track and share recurring ticket trends with the Implementation Team
- Conduct basic product training sessions for customers as needed
- Collaborate with sales, implementation managers, and third-party partners to ens

📌 Support Specialist, Workforce (México)
🏢 Lago
📍 México