Kunai builds full-stack technology solutions for banks, credit and payment networks, infrastructure providers, and their customers. Together, we are changing the world’s relationship with financial services. At Kunai, we help our clients modernize, capitalize on emerging trends, and evolve their business for the coming decades by remaining tech-agnostic and human-centered.
Production Support and Site Reliability Engineering (SRE) is an engineering discipline that combines software and systems engineering to manage and support large-scale, massively distributed, fault-tolerant systems hosted in the external cloud environment. SRE engineers ensure that systems—both internally critical and externally-visible —have reliability and uptime appropriate to customers’ needs and a fast rate of improvement while keeping an ever-watchful eye on availability, capacity, and performance in a 24/7 environment.

Production Support/SRE engineers will be engaged in automation and development work, reducing toil, developing self -service capabilities, automating manual tasks, and develop support tools,



utilizing common scripting languages (i.e. Python). When incidents arise, our production support engineers take charge of incident management. They assume ownership, collaborate, consult, and partner with Lines of Business to guide the team to a successful resolution.

Job Responsibilities:

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- Effectively manage troubleshooting and recovery of complex production incidents, ranging from low to critical impacts
- Drive incident resolution through a systematic problem solving approach, coupled with a strong sense of ownership and drive
- Actively participate in teams’ Agile stories (project work) to streamline and enhance day to day operations of the team
- Create, manage, and utilize appropriate technical procedural documentation (run books)
- Proactively monitor applications and infrastructure behind external and internal customer facing services including their availability, latency, p

📌 Site Reliability Engineer (Ciudad de México)
🏢 Kunai
📍 Ciudad de México