EBANX is the leading payment platform connecting general companies with customers from the fastest-growing digital markets in the world.
Since the beginning of our journey, we have had one mission: to provide global access for everyone. We believe that transforming challenges into opportunities and making the impossible part of the journey is crucial That's precisely why we created a payment technology that builds bridges between people and businesses every day in 29 rising markets across the globe.
We call ourselves ebankers, we are global thinkers, we value diversity, we foster creativity and we work hard to connect businesses and people worldwide through payments. Let's make history together?
EBANX is a high-growth technology and payments company with a solid track record of delivering high value to our customers and more than a decade of local expertise, streamlining merchant expansion in rising Latin American, African, and Asian markets with superior performance, service level, and market presence.
The Business Operations Team is responsible for monitoring and leading improving payment approval rates in over 24 countries, continuously driving merchant performance to the next level. We engage with multiple business areas (Products, Engineering, Fraud Prevention, Growth, Commercial and Merchant services teams) and external stakeholders to deliver superior performance on cards, account-based instant transfers and cash-based vouchers, being the leader in local direct connections to payment players and in the offering of Alternative Payment Methods (APMs).As an Specialist of the Business Operations Team, your mission is to maintain the integrity of EBANX's payment operations, ensure the best quality of payment approval, build strategic relationships with stakeholders, establish business continuity, identify strategic opportunities to improve EBANX performance and provide technical support to internal and external areas:You will also be responsible for: