About Michael & AssociatesMichael & Associates is a leading criminal defense law firm based in Austin, Texas, representing clients across the state in a wide range of cases—from minor offenses to serious felonies. We are committed to delivering high-quality legal services with professionalism, accuracy, and exceptional client support.
We are growing rapidly and expanding our general support team. We are currently seeking talented bilingual professionals in Mexico who are detail-oriented, proactive, and passionate about helping people. If you thrive in a fast-paced, service-driven environment, we’d love to connect with you.

About the RoleWe are looking for a Bilingual Customer Service Representative (Spanish & English) to support our U.S.-based legal team and clients. This role is ideal for individuals who are highly organized, communicative, and committed to delivering excellent customer experiences in a professional services environment.

Key Responsibilities
- Client Communication Support: Respond to client inquiries in both Spanish and English via phone, email,



and chat with professionalism and clarity.
- Case Coordination Assistance: Help gather, organize, and relay client information to ensure attorneys and legal teams have accurate and timely details.
- Administrative & Data Support: Maintain client records, update case management systems, and ensure information is accurately documented.
- Service Excellence: Provide compassionate, responsive, and solution-oriented support to clients navigating sensitive legal matters.

Why Join Us
- Permanent fully remote role (work from home)
- Work with a reputable U.S. law firm
- Professional and collaborative global team environment
- Training provided in U.S. legal client service and processes
- Long-term position with competitive pay, with earning potential of up to $7 USD/hour based on performance and role progression
- Growth opportunities within a stable, long-term team
- We are seeking candidates with strong Spanish

📌 Customer Service Representative (Ciudad de México)
🏢 Michael & Associates, Attorneys At Law
📍 Ciudad de México