Uber Freight company, is looking for experienced customer service professionals with a background in the Transportation, Supply Chain or Logistics field. Our specialists will manage transportation functions to ensure accurate, timely delivery of product in the most efficient and cost-effective manner all while providing excellent customer service to our customers.
What the Candidate Will Do
-
- Manage day-to-day aspects of booking, shipping, tracking on both import and export shipments
- Secure capacity for loads
- Contact carrier to obtain status of load-tendered; continue monitoring the shipment for on-time pick-up, transit, delivered, empty
- Ensure correct load status in TMS, e.g., loaded, pick-up, delivery, empty, etc.
- Notify Shipper and/or Receiver of Load Status and reschedule pick-up/delivery appointments when necessary
- Establish and maintain effective relationships with shippers and receivers through professional and timely communications and inquiry responses
- Correspond with customer and carrier regarding detention information
- Communicate and gain approval for expedite shipments
- Identify patterns with shipper, receiver and carrier performance and recommend actions for improvement
Basic Qualifications
-
- 1 to 2 years of logistics experience
- Experience in a system related to TMS (tracking or monitoring of shipments)
- Completed bachelor's degree
- Advanced English - Email and customer service (Sporadic)
About Uber Freight
Uber Freight is a market-leading enterprise technology company powering intelligent logistics. With a suite of end-to-end logistics applications, managed services and an expansive carrier network, Uber Freight advances supply chains and moves the world’s goods. Today, the company manages over $20 billion of freight and one of the largest networks of carriers. It is backed by best-in-class investors and provides services for 1 in 3 Fortune 500 comp
📌 Customer Support Specialist II (México)
🏢 Uber Freight
📍 México
Postulate a este anuncio
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.