MezTal is seeking an Onboarding & Partner Engagement Specialist to support a U.S.-based technology platform serving senior living communities. This role is essential to ensuring that new partners are successfully onboarded, properly trained, and actively using the platform over time.
The Specialist will also work closely with existing partners who are underutilizing the system, identifying barriers to adoption and delivering targeted retraining and engagement strategies. This position is not a quota-carrying sales role; the focus is on onboarding, education, partner enablement, and sustained platform adoption.
The idóneo candidate is comfortable with technology, highly communicative, empathetic, data-driven, and motivated by making a meaningful impact within senior living and healthcare environments.
Key ResponsibilitiesOnboarding & Training
- Deliver comprehensive onboarding and training sessions for new partners to ensure successful adoption of the platform.
- Develop, update, and maintain training materials, including internal SOPs, user manuals, handbooks, videos, webinars,
and self-guided training resources.
- Collect and analyze post-training feedback to continuously improve onboarding processes and materials.
- Maintain a strong working knowledge of the platform’s features, functionality, and use cases.
Partner Engagement & Adoption
- Proactively engage with partners who are not fully utilizing the platform to understand challenges and drive re-engagement.
- Schedule and lead retraining sessions, demonstrations, and tutorials tailored to partner needs and usage patterns.
- Collaborate with internal engagement teams to execute re-engagement strategies.
- Support adoption goals, ensuring that at least 80% of trained partners use the platform a minimum of twice per month for six months post-training.
Customer Support & Communication
- Provide ongoing support to partners, addressing questions and resolving usage-related challenges.
- Demonstrate empathy, strong