Description
• Designing the functional system processes and system solutions to support OPERATIONS processes through the organization’s ERP (Microsoft Dynamics D365) and related administrative systems, while achieving efficiency, efficacy and adequate level of internal control and compliance through automated application controls and access rights.
• Ensures Full integration and impact analysis across the operations chapters and other chapters.
• In addition, allowing the establishment of adequate management reporting tools based on the ERP source data and based on the process owner’s and stakeholders’ information needs.
• As a MS D365 Functional Specialist, the incumbent will be responsible for coordinating new projects and interacting with the technology staff in charge to deal with the portfolio of issues and changes reported by the business users, including conducting application fit-gap analysis between current and desired situation and coordinate the design, development (with ERP team and/or external consultants)
and end-user training and testing (guide the business process owners/users through the project life cycle):
• Coordinate Test core functionalities, new enhancements, and production defect resolution.
• Assist with project communications, scheduling, and logistics.
• Support business and end-user correspondence.
• Lead the preparation and updating of training materials
• Support and record change management related to technical requirements (submitted requests of change to the Change Advisory Body).
• Assist key users in testing new functionality, documenting and retaining ERP knowledge.
• Align user IT strategy and actions with the overall department strategy, ensuring a clear understanding of the principal’s (Department Head’s) objectives and priorities, and ensuring IT requirements reflect those goals.
• Secure the appropriate level of delegation to represent the department when articulating IT requirements and priorities.
• Translate business needs