Indie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordable prices.
With over one million nights rented through our travel platform, we have welcomed more than 300,000 travelers from 169 countries. We offer a comprehensive and expanding array of road trip possibilities: short-term RV rentals, long-term campervan subscriptions, and the possibility of buying one of our vehicles available for sale.
Rooted in a deep technological focus, our challenges are both exciting and demanding and require top talent and motivation to be successfully pursued. We are growing our team and looking for those interested in pursuing this dream with us and joining an ever-developing journey.
THE ROLE
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- On-Trip Technical Support:
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- Serve as the primary technical point of contact for travelers, providing expert troubleshooting for mechanical issues, electrical systems, appliances,
and campervan functionality.
- Analyze and resolve complex vehicle issues in real time, ensuring that customers are supported effectively and that downtime is minimized.
- Provide step-by-step guidance to customers facing issues, from vehicle breakdowns to appliance malfunctions, ensuring timely and accurate resolutions.
- Coordinate with external service providers, roadside assistance, and repair shops to address issues that cannot be solved remotely.
- Operational Coordination:
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- Liaise with local operations and support teams to facilitate the replacement or repair of campervans in cases of mechanical failures or emergencies.
- Monitor ongoing cases, track progress, and provide clear communication to internal teams regarding issue status and solutions.
- Ensure that all customer issues are handled with the highest level of professionalism, and maintain customer satisfaction even in s
📌 Technical Roadtrip Support (México)
🏢 Indie Campers
📍 México
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