This
position will be a dedicated resource supporting the integration of our BPO’s
and the equipment setup of various CONFIE departments, relocating within the
Urban and Sigue floors/buildings. In
addition, this role will provide technical and maintenance support on the
locations described. Lastly, provide day -to -day field support, to include delivering
or recovering equipment, reimaging PCs, and relocating peripherals.

Job responsibilities and functions

Configure,
install, perform UATs, and/or troubleshoot software and hardware, specific to
BPOs.
Setup of various equipment
belonging to various CONFIE department’s teams/members, relocating between
floors or buildings.
Serve as point of
contact within the IT Integration Team (MX) to provide technical support to BPO
end users.
Install, configure, maintain, and move equipment’s
as necessary.
Proficiency with installing and supporting
Stand -Alone Windows PCs, and/or Virtual Desktop environments.
Must be willing to work
outside normal business hours, as needed
Ability to work both independently and contribute
as a member of a team a must.




Participate in IT Projects (PC Refresh, movements,
reallocations, Inventory Audits)

Requirements - Upper -intermediate English level
- Specialized knowledge:

Project
oriented skills
Basic
Hardware knowledge (reimage, installations, asset management)
Hardware
troubleshooting.
- Computer Knowledge:

Microsoft Office Suite: O365, Word, Excel, Power Point, Visio. Visio.

Ticketing System Platform: ServiceNow, Track IT, Jira, Zendesk.

Image Tool: Dell Assistant,
Norton Ghost, Rufus.​

Experience:
1 year in similar roles (Indispensable)
Service
Oriented
Problem
Solution
Communication
Attention
to detail
Proactive
work ethic

BenefitsCompetitive weekly salary
Excellent location (Zona Río, Tijuana)
Legal benefits
Christmas bonus
Savings fund
Profit sharing (PTU)
Vacation days
Vaca​tion premium
Extra paid days off
Private medical insurance and preventative care
Friendly work environment

📌 IT Integration Support I (Baja California)
🏢 Confie TA Admin
📍 Baja California