Description
Our Client is one of the United States’ largest insurers, providing a wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&C;). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our client is part of one the largest Insurance Groups in the world.

Role Overview
The purpose of this role is to ensure smooth operations of our production data assets. Activities will include monitoring production systems for incident occurrence, alerting applicable parties when incidents arise and incident triaging and management. They will also carry out activities to prevent production incidents.
The Data Production Support Analyst plays a crucial role in ensuring the smooth operation of our production data assets and overall operational efficiency. They ensure the reliability and accuracy of our data production processes.



This role requires a blend of technical expertise, data acumen, problem-solving skills, the ability to work under pressure and the ability to work collaboratively with various teams.

Key Responsibilities
- Work with Data Pipelines, handling incidents and RCA
- Administers, analyzes, and prioritizes systems issues and negotiates a course of action for resolution.
- Supports workflow and solutions; trouble shoots user errors and supports reporting capabilities.
- Utilizes system monitoring utilities to monitor system availability.
- Extracts and compiles data system monitoring data to create availability scorecards and reports.
- System Monitoring: Continuously monitor IT systems to ensure optimal performance and availability, identifying and addressing potential issues before they escalate.
- Monitoring and Maintenance: Regularly monitor production data assets to ensure they are functioning correctly and efficiently. Alerti

📌 FBS Data Production Support Analyst (México)
🏢 Capgemini
📍 México