Netflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

N-Tech: Technology Experience Specialists (TES) use their technical knowledge and experience to provide technology support to users, converting information and learning from interactions to prioritize actionable understandings of the holistic user experience. As a Support Specialist, you play a critical role in supporting Netflix staff and their engagement with technology by examining user friction and gathering relevant information. This begins the process of working with partner teams to improve the overall technology experience and permanently resolve recurring issues.

RESPONSIBILITIES
- Serve as the primary point of contact for users seeking technical assistance
- Responsible for learning how users experience technology through investigation,



documentation, and categorization of interactions with a focus on trends and contact reasoning
- Prioritize managing technical issues, triage/research bugs, be a part of incident/outage management workflows, escalate issues to appropriate partner groups, and develop/sustain robust documentation to create a positive knowledge base experience
- Recognize and connect patterns in how users experience technology across 1st and 3rd party technologies by composing bug reports when needed
- Recommend and/or implement experience improvements, make feature requests, bring to attention opportunities to create self-service solutions, as well as productivity enhancements
- Identify and link ZenDesk tickets that show a pattern of behavior/user friction, curate the stories of the patterns, and maintain the health of the User Experience Jira space
- Ensure that our users interact with us at the highest quality te

📌 Technology Experience Specialist (Ciudad de México)
🏢 Netflix..
📍 Ciudad de México